Every template has a live preview of the real build, so you can see exactly what you get before you pay. Orders are processed by Paddle.com, our Merchant of Record, and refunds are paid back through Paddle to the card or account you paid with.
When you get a refund
If a template is faulty or doesn't match its product page, tell us: we fix or replace it, and if we can't, we refund it in full. Where the law of your country gives you a right to cancel a purchase, that right applies. Paddle may also refund a purchase at its own discretion when you ask within 14 days of buying.
When we don't refund
A template is a digital download that is delivered as soon as you pay. Once you have started to download it, we don't refund it for a change of mind, because you no longer need it, or for features its product page doesn't promise. As Paddle's buyer terms explain, the right to withdraw from a purchase of digital content ends once its download has begun.
What a refund does
A refund cancels the license for that purchase: its license key and download link stop working, and the template may no longer be used.
How to ask
Email support@templatepantry.com from the address you bought with, with your order details and what is wrong. You can also contact Paddle through the link in your receipt.
This page is a standard template for a digital-goods storefront and is not legal advice — have it reviewed by a lawyer before relying on it for a real business.